When will my order ship?
By default, orders placed will ship within 3-5 business days of order submission plus shipping time. However, in some cases, orders may require less or more time than the typical 3-5 business days.
Shipping Cost Calculations
You will see shipping costs once you place product(s) in the shopping cart and proceeding to checkout. You do not need to actually purchase an item during this step. Shipping prices reflect the 48 contiguous United States. Alaska and Hawaii must be calculated manually via special request. In most cases, VOTS charges based on UPS or Fedex Ground (residential) rates tied to product weight, zipcode origin, and delivery address. This may be verified by visiting http://www.ups.com or http://fedex.com.
Rush and Expedited Shipping for Flat Rate & Free Shipping Products
Most items ship via UPS or Fedex, which allows you to optionally select faster ship methods during order checkout (ie 2nd Day, Overnight, etc). By default, products that qualify for FREE or FLAT RATE shipping are delivered via UPS/FEDEX GROUND service or USPS. While there’s no guarantee that faster shipping is available for all flat rate and free shipping inventory, we’ll do our best to accommodate special rush shipping methods.
How to Cancel an Order
When submitting a cancellation request, please indicate your Order Number and reason for cancellation. We’ll do our best to respond quickly and stop the order. Once an order is cancelled, we will promptly issue you any applicable refunds. Please note that cancellation requests made after 2 business days from original order date may incur a 2% cancel fee (unless we are unable to fulfill order based on product availability and published ship times).